Outage in Kinsta

MyKinsta's chat system is experiencing degraded performance.

Resolved Major
November 04, 2024 - Started 12 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are experiencing issues viewing chats through MyKinsta. We are currently investigating this issue.
Components affected
Kinsta My

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/05/2024 01:06PM

After monitoring the situation, we can confirm that our support system is fully available. We do apologize for any difficulties you experienced attempting to reach our support team.

MONITORING 12 months ago - at 11/05/2024 07:32AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 months ago - at 11/05/2024 04:46AM

Intercom, the chat system we use, has acknowledged this issue on its status page: https://www.intercomstatus.com/us-hosting. We are actively monitoring the situation and will provide updates as soon as they become available. We apologize for any inconvenience this may cause.

INVESTIGATING 12 months ago - at 11/05/2024 04:31AM

We are experiencing issues viewing chats through MyKinsta. We are currently investigating this issue.

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