Outage in Kinsta

MyKinsta's chat system is experiencing degraded performance.

Resolved Major

November 04, 2024 - Started almost 2 years ago - Lasted about 9 hours
Official incident page

Incident Report

We are experiencing issues viewing chats through MyKinsta. We are currently investigating this issue.

Components affected

Kinsta My

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 11/05/2024 01:06PM

After monitoring the situation, we can confirm that our support system is fully available. We do apologize for any difficulties you experienced attempting to reach our support team.

MONITORING almost 2 years ago - at 11/05/2024 07:32AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 11/05/2024 04:46AM

Intercom, the chat system we use, has acknowledged this issue on its status page: https://www.intercomstatus.com/us-hosting. We are actively monitoring the situation and will provide updates as soon as they become available. We apologize for any inconvenience this may cause.

INVESTIGATING almost 2 years ago - at 11/05/2024 04:31AM

We are experiencing issues viewing chats through MyKinsta. We are currently investigating this issue.

Latest Kinsta outages

Service disruption at the Toronto (CA) data center - 26 days ago

MyKinsta performance degradation - 27 days ago

Sudden fatal errors - about 1 month ago

Service disruption at the Northern Virginia (Ashburn) data center - about 1 month ago

Service disruption at the Phoenix, AZ (us-phoenix-1) data center - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook