Outage in Kinsta

MyKinsta Support System Unavailable

Resolved Major
February 24, 2025 - Started 16 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Our support system is not currently available. We are working to resolve the issue as quickly as possible.
Components affected
Kinsta support system
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 02/24/2025 06:39PM

This incident has been resolved.

MONITORING 16 days ago - at 02/24/2025 05:38PM

Intercom notes that this should be resolved now, so our support system should now be back to full normal operation. We will continue monitoring for further issues.

IDENTIFIED 16 days ago - at 02/24/2025 05:20PM

The issue has been identified as coming from our chat provider, Intercom: https://www.intercomstatus.com/us-hosting/incidents/01JMWF584JSMMKQNX58F20RD87

We are still seeing some performance issues but the support system should once again be available. We are awaiting confirmation of a resolution from Intercom.

INVESTIGATING 16 days ago - at 02/24/2025 05:05PM

Our support system is not currently available. We are working to resolve the issue as quickly as possible.

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