Outage in Kinsta

MyKinsta Support System Delays

Resolved Major
February 25, 2025 - Started 15 days ago - Lasted about 3 hours
Official incident page

Need to monitor Kinsta outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Kinsta, and never miss an outage again.
Start Free Trial

Outage Details

Our support system is currently experiencing delays in responses. Our upstream service provider Intercom is experiencing issues: https://www.intercomstatus.com/us-hosting
Components affected
Kinsta support system
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 02/25/2025 05:52PM

This has been resolved.

MONITORING 15 days ago - at 02/25/2025 03:44PM

Intercom has implemented a fix and we are monitoring the results.

IDENTIFIED 15 days ago - at 02/25/2025 03:23PM

Intercom has implemented fixes on their end but it may take some time before their system fully recovers: https://www.intercomstatus.com/us-hosting/incidents/01JMYRRMX105KTNA6JHRW2NECV

IDENTIFIED 15 days ago - at 02/25/2025 02:46PM

The issue has been identified as being with our upstream service provider, Intercom: https://www.intercomstatus.com/us-hosting

INVESTIGATING 15 days ago - at 02/25/2025 02:42PM

Our support system is currently experiencing delays in responses. Our upstream service provider Intercom is experiencing issues: https://www.intercomstatus.com/us-hosting

Don't be the last to know when your dependencies go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3845 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook