Outage in Kinsta
MyKinsta Support System Messages Delayed
Resolved MajorIncident Report
Summary AI Generated
Kinsta's MyKinsta support system experienced significant message delays for approximately 3.7 hours due to an issue with their upstream provider, Intercom. The problem was identified as originating on Intercom's end, with Kinsta coordinating directly with them to implement a fix. The issue was fully resolved after a monitoring period confirmed the fix was effective.
Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.
Components affected
Kinsta support systemTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 08/03/2026 05:42PM
This has been resolved.
MONITORING
19 days ago - at 08/03/2026 04:30PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
19 days ago - at 08/03/2026 03:45PM
Intercom is currently working on a resolution for this issue, and we will update again once that is in place.
IDENTIFIED
19 days ago - at 08/03/2026 02:41PM
We are continuing to work on a fix for this issue with our support system provider.
IDENTIFIED
19 days ago - at 08/03/2026 02:25PM
Intercom has updated their status page for this issue: https://www.finstatus.com/us-hosting
IDENTIFIED
19 days ago - at 08/03/2026 02:09PM
We've identified the issue as being with our upstream provider, Intercom. We are reaching out to them to resolve this.
INVESTIGATING
19 days ago - at 08/03/2026 02:04PM
Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.
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