Outage in Kinsta

Mykinsta file manager issue with uploading larger files

Resolved Minor

August 11, 2026 - Started about 1 month ago - Lasted 17 days
Official incident page

Incident Report

Summary AI Generated

Kinsta's MyKinsta file manager experienced failures when uploading files of 100MB or larger, lasting over 17 days. The issue was traced to a network firewall update made for security purposes. As a resolution, files larger than 500MB can no longer be uploaded through MyKinsta and must now be transferred via SFTP.

We are currently investigating reports of issues with uploading larger files (100+ MB).

Components affected

Kinsta My

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 08/28/2026 07:10PM

We have determined that this is caused by an update to our network firewall systems for security. We will continue to explore other options for allowing larger uploads through MyKinsta, but at this time, files larger than 500MB should now only be uploaded via SFTP.

If you have any other questions, please contact our support team via chat from your MyKinsta dashboard, or by emailing us at support@kinsta.com.

INVESTIGATING 14 days ago - at 08/28/2026 02:08PM

Our investigation is still underway and is likely to continue into next week. We thank you for your continued patience.

INVESTIGATING 15 days ago - at 08/27/2026 02:20PM

The issue is still being investigated by our engineers. We appreciate your continued patience.

INVESTIGATING 15 days ago - at 08/27/2026 03:28AM

We are still investigating the issue, thank you for your continued patience.

INVESTIGATING 15 days ago - at 08/27/2026 03:20AM

We are still investigating the issue, thank you for your continued patience.

INVESTIGATING 16 days ago - at 08/26/2026 02:03PM

We are still investigating the issue, thank you for your continued patience.

INVESTIGATING 16 days ago - at 08/26/2026 08:10AM

We are still investigating the issue, thank you for your continued patience.

INVESTIGATING 17 days ago - at 08/25/2026 02:02PM

We are still investigating the issue, thank you for your continued patience.

INVESTIGATING 18 days ago - at 08/24/2026 02:06PM

The issue is still being investigated by our engineers. We appreciate your continued patience.

INVESTIGATING 19 days ago - at 08/23/2026 02:08AM

The issue is still being investigated by our engineers. We appreciate your continued patience.

INVESTIGATING 21 days ago - at 08/21/2026 02:05PM

The issue is still being investigated by our engineers.

INVESTIGATING 21 days ago - at 08/21/2026 05:59AM

The issue is still being investigated by our engineers.

INVESTIGATING 23 days ago - at 08/19/2026 02:18PM

We are still investigating the issue. Thank you for your patience.

INVESTIGATING 23 days ago - at 08/19/2026 08:06AM

We are still investigating the issue. Thank you for your patience.

INVESTIGATING 24 days ago - at 08/18/2026 02:16PM

We are still investigating the issue. Thank you for your patience.

INVESTIGATING 25 days ago - at 08/17/2026 01:42AM

Our engineers are continuing to investigate into the issue. We apologize for any inconvenience this causes.

INVESTIGATING 26 days ago - at 08/16/2026 03:43AM

Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.

INVESTIGATING 27 days ago - at 08/15/2026 05:46PM

Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.

INVESTIGATING 28 days ago - at 08/14/2026 01:55PM

The issue is still being investigated by our engineers.

INVESTIGATING 28 days ago - at 08/14/2026 05:36AM

We are continuing to investigate the issue and apologize for the inconvenience.

INVESTIGATING 29 days ago - at 08/13/2026 02:01PM