Outage in kixie
Call forwarding and Inbound Voicemail Issues
Resolved MajorIncident Report
We have noticed some issues with call forwarding not working and inbound voicemails not being received.
Components affected
kixie PowerCall Chrome ExtensionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
30 days ago - at 03/31/2026 03:48AM
We have implemented changes to resolve the issues with forwarding calls, voicemails, and agents getting stuck in an on-call status.
IDENTIFIED
30 days ago - at 03/31/2026 12:07AM
New calls will now be forwarded, and voicemails can be left by inbound callers. A final fix will be released at 8:00 PM PDT.
IDENTIFIED
30 days ago - at 03/30/2026 11:37PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
30 days ago - at 03/30/2026 11:19PM
We have noticed some agents getting stuck in an "On Call" status.
INVESTIGATING
30 days ago - at 03/30/2026 10:11PM
We have noticed some issues with call forwarding not working and inbound voicemails not being received.
Latest kixie outages
SMS delivery issues - 9 days ago
SMS abuse - 16 days ago
Degraded PowerCall performance, slowness on dashboard - about 1 month ago
PowerCall issues - about 1 month ago
Login issues on specific locations - 3 months ago
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