We have implemented changes to resolve the issues with forwarding calls, voicemails, and agents getting stuck in an on-call status.
New calls will now be forwarded, and voicemails can be left by inbound callers. A final fix will be released at 8:00 PM PDT.
The issue has been identified and a fix is being implemented.
We have noticed some agents getting stuck in an "On Call" status.
We have noticed some issues with call forwarding not working and inbound voicemails not being received.
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