Outage in Klaviyo

SMS MFA Codes Not Sending

Resolved Minor
February 07, 2025 - Started 15 days ago - Lasted about 5 hours
Official incident page

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Outage Details

At 9:59am US Eastern we identified an issue that prevents users from signing in or signing up with SMS MFA. We are working to resolve the issue, and in the meantime, users can still set up or log in with MFA via Authenticator App. Please reach out to support if you cannot access your account.
Components affected
Klaviyo App
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 02/07/2025 09:20PM

This incident has been resolved.

MONITORING 15 days ago - at 02/07/2025 05:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 15 days ago - at 02/07/2025 04:35PM

The issue has been identified and users can now setup or login with SMS MFA. We will continue to monitor our systems.

INVESTIGATING 15 days ago - at 02/07/2025 03:58PM

At 9:59am US Eastern we identified an issue that prevents users from signing in or signing up with SMS MFA. We are working to resolve the issue, and in the meantime, users can still set up or log in with MFA via Authenticator App. Please reach out to support if you cannot access your account.

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