Outage in Klaviyo

Delayed event processing for some Shopify users

Resolved Minor
March 31, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

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Outage Details

As of 12:00 PM (US Eastern Time) on March 31, 2025, some accounts began experiencing an up to 2 hour delay in processing Shopify’s Checkout Started and Placed Order events. The team has identified the issue and is working on a fix. No event data has been lost.
Components affected
Klaviyo Integrations - Shopify
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 03/31/2025 08:00PM

This incident has been resolved.

MONITORING 4 days ago - at 03/31/2025 07:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 days ago - at 03/31/2025 06:13PM

As of 12:00 PM (US Eastern Time) on March 31, 2025, some accounts began experiencing an up to 2 hour delay in processing Shopify’s Checkout Started and Placed Order events. The team has identified the issue and is working on a fix. No event data has been lost.

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