Outage in Kloudless

Intermittent API request failures for some requests

Resolved Minor
July 30, 2020 - Started about 5 years ago - Lasted over 1 year
Official incident page

Incident Report

An increase in latency for API requests due to network bottlenecks caused a backlog of requests in our web tier, resulting in API requests timing out. This backlog resulted in a further slowdown that escalated for a period of 30-45 minutes until a majority of API requests were impacted, prior to being resolved by our on-call staff. We are reviewing the incident and determining mechanisms to remediate network bottlenecks in an expeditious manner in the future.
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Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 07/30/2020 10:44PM

An increase in latency for API requests due to network bottlenecks caused a backlog of requests in our web tier, resulting in API requests timing out. This backlog resulted in a further slowdown that escalated for a period of 30-45 minutes until a majority of API requests were impacted, prior to being resolved by our on-call staff. We are reviewing the incident and determining mechanisms to remediate network bottlenecks in an expeditious manner in the future.

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