Delayed Job Processing

The fix for this issue has been deployed to all affected customers/apps. Records will update correctly on incremental changes, formula fields will recalculate as expected on the next update that triggers the formula, and behind-the-scenes jobs will run cleanly moving forward. If there was an automated-process that 1) ran since Saturday, August 1st at 10am ET and 2) is on a Weekly, Monthly, Yearly, or a custom schedule and 3) was not for sending emails (email-sending was unaffected by this issue), we recommend reviewing and re-running that automated-process.

We take any customer-impacting issue seriously and apologize for the disruption this may have caused your business. Please continue to reach out to our team if there are outstanding questions by emailing support@knack.com

A fix has been implemented and is now propagating to all affected customers/apps.

Our engineering team has identified a targeted fix and is finalizing the code now. We expect to deploy it later today.

Our Engineering team has identified the root cause of the issue that began on August 1st. While some jobs have already been completed successfully, we are seeing other jobs fail as our servers process the backlog.

Our team is actively working on a fix to resolve the remaining failures. We will continue to monitor and provide further updates.

The issue has been identified and our team is working on a fix

We are currently investigating an issue that prevented certain jobs from processing over the weekend, affecting some users. Connections, Text Formulas, Thumbnail generation, and task updates were impacted.

Our servers are now catching up on the backlog of pending jobs. During this time, you may experience delays while jobs are being processed.

What to expect:

We expect all pending jobs to be completed later today. We appreciate your patience as our systems work through the backlog.

We will update this page as we have more information.