Equations and Formulas not updating for some customers

On August 6th at 6pm ET, we resolved this issue. We sincerely apologize for the disruption this caused to your work and workflows.

The root cause was a change deployed on Thursday, July 30th around 10am ET that caused some equation fields, text formula fields, and aggregation fields (such as counts, sums, mins, and maxes) in some apps to not consistently recalculate when their source records and fields were updated.

All formula, equation, and aggregation fields will are now properly recalculate when source records and fields are updated. If you believe your app may have stale field values from the affected window, we recommend triggering a bulk update on the relevant source table to prompt recalculation -- our support team can walk you through this if needed.

We appreciate your patience throughout this process. For more details or assistance, please contact our Support team.

A fix has been implemented and we are monitoring the results.

Our Engineering team has identified the issue and a fix is being implemented.

We appreciate your patience.

We are currently investigating an issue where equations and formulas are not updating as expected for some customers.