Outage in KnotAPI
Service disruption on the Production API
Resolved Minor
June 26, 2026 - Started about 1 month ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
KnotAPI's CardSwitcher Production API experienced a 45-minute disruption where requests were failing or significantly delayed. The issue was traced to a third-party service provider, leaving the Development API and all other KnotAPI products unaffected. A fix was applied and the service was restored under monitoring.
We are currently investigating a service disruption affecting the Production API for CardSwitcher. Requests may be failing or experiencing significant delays. The Development API is unaffected. Products offerings other than CardSwitcher are unaffected. We will provide updates as we learn more.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 06/26/2026 09:58PM
A fix has been applied for the issue, which was related to a 3rd party service provider. We are monitoring to confirm full recovery before marking this incident as resolved.
IDENTIFIED
about 1 month ago - at 06/26/2026 09:40PM
The cause of the issue has been identified and is related to a 3rd party service vendor. Our team is actively working on a fix. We expect to have an update as soon as possible.
INVESTIGATING
about 1 month ago - at 06/26/2026 09:28PM
We are currently investigating a service disruption affecting the Production API for CardSwitcher. Requests may be failing or experiencing significant delays. The Development API is unaffected. Products offerings other than CardSwitcher are unaffected. We will provide updates as we learn more.
Latest KnotAPI outages
Service disruption on the Production API - about 2 months ago
Increased latency on infrastructure - 4 months ago
Elevated Latency / Errors on API - 7 months ago
Elevated errors on API - 7 months ago
Elevated errors from 3rd party - 8 months ago
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