Outage in Kong

Some users unable to Login (OIDC, SAML not affected)

Resolved Major
March 25, 2025 - Started 9 days ago - Lasted about 1 hour
Official incident page

Need to monitor Kong outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Kong, and never miss an outage again.
Start Free Trial

Outage Details

New logins that do not use OIDC or SAML are currently not possible. We are investigating the issue.
Components affected
Kong Konnect Cloud
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 03/25/2025 07:36PM

The issue has been resolved.

MONITORING 9 days ago - at 03/25/2025 06:55PM

The identity provider for Konnect has implemented a fix which resolved the outage on their end. The Logins/Signups should be back up. We are currently monitoring the health of the system.

INVESTIGATING 9 days ago - at 03/25/2025 06:25PM

The identity provider for Konnect accounts is experiencing an outage. New social login "Sign ups" and "Logins" are affected.

Organizations that use OIDC or SAML to login are not impacted. Logged-in users are also not impacted.

We are urgently following up with our auth vendor who has an ongoing incident.

INVESTIGATING 9 days ago - at 03/25/2025 06:16PM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 03/25/2025 06:15PM

New logins that do not use OIDC or SAML are currently not possible. We are investigating the issue.

Be the first to know when Kong and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3908 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook