Outage in koppla

Server connection unstable

Resolved Minor
September 30, 2025 - Started about 1 month ago - Lasted 10 days

Incident Report

We are currently investigating the cause of the problem. The connection server is unstable and users see error messages that the connection to the server is not possible.

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Latest Updates ( sorted recent to last )
MONITORING 22 days ago - at 10/09/2025 10:14PM

After successful maintenance we are still monitoring the system closely.

MONITORING 22 days ago - at 10/09/2025 07:22PM

In order to increase the system stability, all koppla services will not be available today 6:00 PM (CEST) until tomorrow 00:00 AM (CEST).

MONITORING 22 days ago - at 10/09/2025 12:01PM

In order to increase the system stability, all koppla services will not be available today between 6:00 PM - 10:00 PM (CEST).

MONITORING about 1 month ago - at 10/01/2025 11:14AM

Our services are up and running again.

INVESTIGATING about 1 month ago - at 10/01/2025 10:39AM

For some projects user actions are currently not persistent correctly. We are investigating and are working on a fix.

MONITORING about 1 month ago - at 09/30/2025 02:12PM

A fix has been deployed and we are monitoring the situation.
The import feature is momentarily disabled, as it's likely a cause of the server outage. Once the problem is identified and fixed we will enable the import again.
Other services are back up and running.

INVESTIGATING about 1 month ago - at 09/30/2025 12:42PM

The server connection is unstable, we identified the root cause of the problem and are continuing to work on a fix currently.

MONITORING about 1 month ago - at 09/30/2025 09:58AM

Our services are back to normal and we are working on fixes to prevent the error from happening again.
We are enabling all projects again and keep monitoring our servers.

IDENTIFIED about 1 month ago - at 09/30/2025 08:39AM

We have identified the cause of the problem and are working on a fix.
Connections are more stable again and we are actively working on fixing the root cause.

IDENTIFIED about 1 month ago - at 09/30/2025 08:11AM

We have identified the cause of the problem and are working on a fix. There is one faulty project which we are contaminating for now to prevent other connection from failing as well.

INVESTIGATING about 1 month ago - at 09/30/2025 08:10AM

We are currently investigating the cause of the problem. The connection server is unstable and users see error messages that the connection to the server is not possible.

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