Outage in Kraken

(USD) and (GBP) Deposits via Plaid on Mobile Apps Temporarily Unavailable

Resolved Minor
December 07, 2024 - Started 15 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue affecting (GBP) and (USD) deposits through Plaid on the Kraken Consumer and Pro Mobile Apps. At this time, these deposit methods are temporarily unavailable on the mobile apps due to a technical issue. Alternative Deposit Options: While we work to resolve this issue, we recommend the following alternatives for funding your account: GBP Deposits: Use other supported payment methods via the Kraken web platform. USD Deposits: Initiate other supported funding options available on the web platform. Our team is actively working to address the problem and will provide updates as soon as we have more information.
Components affected
Kraken Pound Sterling (GBP) - Domestic Kraken US Dollar (USD) - Domestic
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 12/07/2024 01:46AM

This incident has been resolved.

INVESTIGATING 15 days ago - at 12/07/2024 01:29AM

We have identified that the deposit issue via Plaid on Kraken mobile apps is affecting only a very small subset of clients. Most clients remain unaffected.

Our team is actively investigating the issue, and will provide updates as soon as we have more information.

INVESTIGATING 15 days ago - at 12/07/2024 01:15AM

We are currently investigating an issue affecting (GBP) and (USD) deposits through Plaid on the Kraken Consumer and Pro Mobile Apps. At this time, these deposit methods are temporarily unavailable on the mobile apps due to a technical issue.

Alternative Deposit Options:
While we work to resolve this issue, we recommend the following alternatives for funding your account:

GBP Deposits: Use other supported payment methods via the Kraken web platform.
USD Deposits: Initiate other supported funding options available on the web platform.

Our team is actively working to address the problem and will provide updates as soon as we have more information.

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