Outage in Kraken
Android App crash when uploading Proof of Address documents
Resolved MinorIncident Report
We are currently investigating an issue affecting the latest version of the Kraken Android app (v3.15.0), where the app may crash when users attempt to upload proof-of-address (PoA) documents during onboarding. This issue does not affect ID document uploads, selfie verification, or any iOS app versions.
We are working to resolve the issue and will update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/14/2025 05:21PM
This incident has been resolved.
IDENTIFIED
11 months ago - at 05/12/2025 02:14PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
11 months ago - at 05/12/2025 02:12PM
We are currently investigating an issue affecting the latest version of the Kraken Android app (v3.15.0), where the app may crash when users attempt to upload proof-of-address (PoA) documents during onboarding. This issue does not affect ID document uploads, selfie verification, or any iOS app versions.
We are working to resolve the issue and will update as soon as we have more information.
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