Outage in Kraken

Kraken Mobile App – Issues Converting or Selling Assets

Resolved Minor
May 20, 2025 - Started about 19 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue affecting the Kraken Kraken Mobile App, where some clients are unable to convert or sell assets. The issue appears to be limited to the Kraken mobile app; web platform functionality remains unaffected. We will provide further updates as soon as more information is available.
Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 05/20/2025 06:03PM

This incident has been resolved.

MONITORING about 18 hours ago - at 05/20/2025 05:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 18 hours ago - at 05/20/2025 05:31PM

We have identified that this issue is affecting users on older versions of the app (v3.15.x). If you are encountering this issue, please update to the latest version of the Kraken mobile app (v3.16).

INVESTIGATING about 19 hours ago - at 05/20/2025 04:51PM

We are currently investigating an issue affecting the Kraken Kraken Mobile App, where some clients are unable to convert or sell assets. The issue appears to be limited to the Kraken mobile app; web platform functionality remains unaffected. We will provide further updates as soon as more information is available.

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