Outage in Kraken
Degraded Performance - Pro Tier Verification Flow
Resolved MinorIncident Report
We are currently investigating an issue affecting the Pro tier verification flow for some users. Impacted users may encounter an infinite redirect when navigating to the Pro verification upgrade page. Workaround available: Users who are experiencing issues and are unable to proceed with Pro verification can contact our Support team for manual assistance while we work to resolve the issue. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/28/2025 11:09AM
This incident has been resolved.
MONITORING
11 months ago - at 05/28/2025 09:47AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
11 months ago - at 05/28/2025 09:35AM
We are currently investigating an issue affecting the Pro tier verification flow for some users. Impacted users may encounter an infinite redirect when navigating to the Pro verification upgrade page. Workaround available: Users who are experiencing issues and are unable to proceed with Pro verification can contact our Support team for manual assistance while we work to resolve the issue. We will provide updates as more information becomes available.
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