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Outage in Kraken

Connectivity Issues - Pro Web, Account Settings, and Onboarding

Resolved Minor
June 11, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating multiple issues that may affect users: Difficulty connecting to Kraken Pro Web. Errors or delays when updating account settings (e.g., adding/removing 2FA, changing withdrawal permissions or wallet addresses), Failures during onboarding, including “Settings Locked” errors and incomplete setup steps. Some actions may appear to succeed but not take effect. Our teams are actively working to identify the root cause and restore full functionality. We will provide further updates as soon as more information becomes available.
Components affected
Kraken Website

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/11/2025 11:32AM

This incident has been resolved.

MONITORING 10 months ago - at 06/11/2025 08:47AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 06/11/2025 08:41AM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 06/11/2025 08:37AM

We are currently investigating multiple issues that may affect users: Difficulty connecting to Kraken Pro Web. Errors or delays when updating account settings (e.g., adding/removing 2FA, changing withdrawal permissions or wallet addresses), Failures during onboarding, including “Settings Locked” errors and incomplete setup steps. Some actions may appear to succeed but not take effect. Our teams are actively working to identify the root cause and restore full functionality.

We will provide further updates as soon as more information becomes available.

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