Outage in Kraken

In-app Support Links Not Loading on Mobile (Kraken Pro & Consumer)

Resolved Minor

June 12, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue affecting both Kraken Pro and Kraken Consumer mobile apps where embedded links to support articles, Terms of Service, and related content are not loading as expected. The issue does not affect trading functionality, account access, or security. We will follow up with more information shortly.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/12/2025 07:02PM

This incident has been resolved.

MONITORING 10 months ago - at 06/12/2025 06:21PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 06/12/2025 04:43PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 06/12/2025 04:05PM

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