Outage in Kraken
In-app Support Links Not Loading on Mobile (Kraken Pro & Consumer)
Resolved Minor
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Outage Details
We are currently investigating an issue affecting both Kraken Pro and Kraken Consumer mobile apps where embedded links to support articles, Terms of Service, and related content are not loading as expected. The issue does not affect trading functionality, account access, or security. We will follow up with more information shortly.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/12/2025 07:02PM
This incident has been resolved.
MONITORING
1 day ago - at 06/12/2025 06:21PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 06/12/2025 04:43PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 06/12/2025 04:05PM
We are currently investigating an issue affecting both Kraken Pro and Kraken Consumer mobile apps where embedded links to support articles, Terms of Service, and related content are not loading as expected. The issue does not affect trading functionality, account access, or security. We will follow up with more information shortly.
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