Outage in Kraken

Connectivity Issues - Web & Mobile

Resolved Minor

June 21, 2025 - Started 10 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are investigating reports from clients having difficulty connecting to our mobile apps. We are working to resolve the issue and will update as soon as we have more information.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/21/2025 11:54PM

This incident has been resolved.

MONITORING 10 months ago - at 06/21/2025 10:32PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 06/21/2025 07:09PM

We are preparing a new version of the Pro and Kraken apps for release and will update when this is ready for users to download. In the meantime, users who are able to upgrade to Android 16 will find that the current versions of the Pro and Kraken apps should work without issues. Thank you for your patience

IDENTIFIED 10 months ago - at 06/21/2025 04:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 06/21/2025 04:16PM

Clients using Android devices mainly seem to be impacted, but we're still investigating the exact root cause. Thank you for your patience!

INVESTIGATING 10 months ago - at 06/21/2025 03:35PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 06/21/2025 03:04PM

We are investigating reports from clients having difficulty connecting to our mobile apps. We are working to resolve the issue and will update as soon as we have more information.

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