Outage in Kraken

Adding ACH accounts is failing on Consumer Android app (com.kraken.invest.app)

Minor
June 30, 2025 - Started about 8 hours ago
Official incident page

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Outage Details

We’re investigating an issue affecting users on the Consumer Android app (com.kraken.invest.app) who are unable to add new ACH bank accounts. Deposits from already-linked accounts are working as expected. Other platforms are unaffected and can be used as a workaround. Our team is working to resolve the issue. We’ll post another update as soon as we have more information.
Latest Updates ( sorted recent to last )
MONITORING about 6 hours ago - at 06/30/2025 11:44AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 6 hours ago - at 06/30/2025 11:16AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 8 hours ago - at 06/30/2025 09:01AM

We’re investigating an issue affecting users on the Consumer Android app (com.kraken.invest.app) who are unable to add new ACH bank accounts. Deposits from already-linked accounts are working as expected. Other platforms are unaffected and can be used as a workaround.

Our team is working to resolve the issue. We’ll post another update as soon as we have more information.

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