Outage in Kraken
Issues with Credit Card Trades Displaying Errors
Resolved MinorIncident Report
We are investigating an issue where some clients using Kraken mobile and web may see error messages when completing trades with a credit card. In most cases, the trades are successfully processed despite the error message. This may cause duplicate trade attempts. Kraken Pro is not impacted.
To avoid duplicate attempts, please check your portfolio before retrying a trade. Our engineering team is actively investigating the cause. We will provide updates as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/02/2025 05:23PM
This incident has been resolved.
MONITORING
7 months ago - at 10/02/2025 04:16PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 months ago - at 10/02/2025 02:15PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 months ago - at 10/02/2025 11:42AM
We are investigating an issue where some clients using Kraken mobile and web may see error messages when completing trades with a credit card. In most cases, the trades are successfully processed despite the error message. This may cause duplicate trade attempts. Kraken Pro is not impacted.
To avoid duplicate attempts, please check your portfolio before retrying a trade. Our engineering team is actively investigating the cause. We will provide updates as soon as more information becomes available.
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