Delayed device approval emails affecting sign-in

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some clients may also be experiencing issues where the email approval link redirects to a logged out state on Kraken.com.

This is currently only impacting logins from new devices that have not previously been approved.

We are aware of an issue where some clients are not receiving device approval emails, which may prevent sign-in on unrecognized devices.

We are actively investigating and working on a resolution. Clients who have already approved their device or use alternative 2FA methods should not be affected.

We will provide updates as we have more information.