Outage in Kraken
Password reset emails
Resolved MinorIncident Report
Summary AI Generated
Kraken experienced an issue where some clients attempting to reset their passwords received incorrect confirmation emails stating their password was changed, even though the reset had not actually been completed. This affected the password reset functionality and caused confusion for users who received misleading email confirmations. The issue was identified, fixed, and resolved within 1.1 hours.
We are investigating an issue where some clients attempting to reset their passwords may receive an incorrect confirmation email stating that their password was changed, even though the password reset was not successfully completed.
Our teams are reviewing the issue and working to understand the scope of impact. We will provide another update as soon as more information is available.
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Latest Updates ( sorted recent to last )
RESOLVED
29 minutes ago - at 06/06/2026 08:34AM
This incident has been resolved.
MONITORING
about 1 hour ago - at 06/06/2026 07:57AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 hour ago - at 06/06/2026 07:43AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 hours ago - at 06/06/2026 07:32AM
We are investigating an issue where some clients attempting to reset their passwords may receive an incorrect confirmation email stating that their password was changed, even though the password reset was not successfully completed.
Our teams are reviewing the issue and working to understand the scope of impact. We will provide another update as soon as more information is available.
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