Outage in Krystal
Access restricted to cPanel, WHM & Webmail
Resolved Minor
April 28, 2026 - Started 3 days ago
- Lasted about 12 hours
Incident Report
We're currently applying precautionary restrictions to cPanel, WHM, and Webmail access following this recently disclosed security vulnerability affecting cPanel - https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication
There is no indication of any compromise to Krystal systems or customer data. This is a proactive step to remove any exposure while we await patches from cPanel.
All customer websites, email delivery, and core hosting services remain fully operational. The changes are limited to cPanel and Webmail access only.
Our team is closely monitoring the situation. We will restore normal access as soon as we have received confirmation from cPanel.
We appreciate your understanding. As always, if you have any questions, our team is here to help.
Components affected
Krystal Web Hosting Services Krystal Shared Hosting Krystal Business Hosting Krystal Reseller Hosting Krystal Servers Krystal Virtual Private Servers (Katapult)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 04/28/2026 11:26PM
The cPanel patch has been deployed across the server fleet.
cPanel, WHM and Webmail access will now be available for all patched servers.
We are monitoring for any further impact. If you have any questions or experience relevant issues, please contact our Support team.
IDENTIFIED
3 days ago - at 04/28/2026 10:11PM
https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication
cPanel have released a patch, which we are in the process of deploying.
Thank you for your patience.
IDENTIFIED
3 days ago - at 04/28/2026 09:08PM
We're currently applying precautionary restrictions to cPanel, WHM, and Webmail access following this recently disclosed security vulnerability affecting cPanel - https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication
There is no indication of any compromise to Krystal systems or customer data. This is a proactive step to remove any exposure while we await patches from cPanel.
All customer websites, email delivery, and core hosting services remain fully operational. The changes are limited to cPanel and Webmail access only.
Our team is closely monitoring the situation. We will restore normal access as soon as we have received confirmation from cPanel.
We appreciate your understanding. As always, if you have any questions, our team is here to help.
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