Outage in Krystal
Degraded performance on platinum-lon1.cloudhosting.net
Resolved Minor
August 24, 2026 - Started 18 days ago
- Lasted about 7 hours
Incident Report
Summary AI Generated
Krystal experienced degraded database performance on platinum-lon1.cloudhosting.net lasting approximately 6.8 hours, causing slow page load times and database connection timeouts for Web Hosting and Reseller Hosting customers. The issue was traced to problematic database queries overloading the MariaDB server. Mitigation steps were applied to neutralise the offending queries, with monitoring continuing to confirm stability.
We are seeing increased connection times to the mariadb database server on platinum-lon1.cloudhosting.net and are investigating the root cause. This may result in slower page load times or database connection timeouts.
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Latest Updates ( sorted recent to last )
MONITORING
18 days ago - at 08/24/2026 11:12AM
We have identified the problem queries causing the slow down and taken mitigation steps to prevent them causing further issues. We are continuing to monitor.
INVESTIGATING
18 days ago - at 08/24/2026 11:02AM
We are seeing increased connection times to the mariadb database server on platinum-lon1.cloudhosting.net and are investigating the root cause. This may result in slower page load times or database connection timeouts.
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