Outage in Krystal
SitePro "Plugin requires Update" messages
Resolved Minor
September 04, 2026 - Started 7 days ago
- Lasted 16 minutes
Incident Report
Summary AI Generated
A SitePro server update issue caused "This plugin requires Upgrade" messages to appear on client websites, affecting Business Hosting, Shared Hosting, and Reseller Hosting services. Clients were advised not to publish changes during the incident to prevent the error messages from appearing on live websites. The issue was resolved within 16 minutes following work with the product vendor.
We're aware of an update issue on the SitePro server which is generating "This plugin required Upgrade" messages on websites.
For clients using this service, we suggest you Do Not Publish changes while this issue is ongoing as this will set these messages on the elements of the live website.
We're working with the product vendors to get this resolved.
Components affected
Krystal Business Hosting Krystal Web Hosting Services Krystal Shared Hosting Krystal Reseller HostingTrusted by 1,000+ teams
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INVESTIGATING
7 days ago - at 09/04/2026 09:12AM
We're aware of an update issue on the SitePro server which is generating "This plugin required Upgrade" messages on websites.
For clients using this service, we suggest you Do Not Publish changes while this issue is ongoing as this will set these messages on the elements of the live website.
We're working with the product vendors to get this resolved.
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