Outage in Krystal
Emergency maintenance: Identity
Resolved Major
September 19, 2026 - Started 12 days ago
- Lasted 4 days
Incident Report
Summary AI Generated
Krystal carried out emergency maintenance on its Identity service — responsible for login and authentication across Krystal.io and connected services — resulting in users being unable to log in and existing sessions being signed out. The outage lasted approximately 84.5 hours, affecting Core Services, the Krystal Website, and Billing & Identity, while hosted services, email, websites, and phone calls remained fully operational throughout. Identity access was restored and confirmed stable following the completion of maintenance.
We're carrying out emergency maintenance on Identity, the service that handles login and authentication for Krystal.io: http://Krystal.io and services that sign in through it.
While the work is underway you may be unable to log in, and existing sessions may be signed out. Hosted services, email, websites and phone calls are unaffected and continue to run normally.
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Latest Updates ( sorted recent to last )
MONITORING
11 days ago - at 09/20/2026 08:10AM
Identity access has been restored. We will continue to monitor the situation.
INVESTIGATING
12 days ago - at 09/19/2026 10:21PM
We're carrying out emergency maintenance on Identity, the service that handles login and authentication for Krystal.io: http://Krystal.io and services that sign in through it.
While the work is underway you may be unable to log in, and existing sessions may be signed out. Hosted services, email, websites and phone calls are unaffected and continue to run normally.
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