Outage in Krystal
Issues processing payments
Resolved Minor
October 20, 2026 - Started 26 days ago
- Lasted about 24 hours
Incident Report
Summary AI Generated
Bank transfer payments on Krystal were disrupted for approximately 24 hours due to an issue with a third-party payment provider, affecting Core Services, the Krystal Website, and Billing & Identity. Stripe and PayPal payments remained fully operational throughout. Payments have since resumed and the situation is being monitored.
An issue being experienced by our third-party payment provider is currently affecting payments for bank transfers. Stripe & PayPal payments are unaffected. We are awaiting a resolution and will update again as soon as we have further information.
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Latest Updates ( sorted recent to last )
MONITORING
26 days ago - at 10/20/2026 03:34PM
We're now seeing payments complete and will continue to monitor closely.
INVESTIGATING
26 days ago - at 10/20/2026 08:18AM
An issue being experienced by our third-party payment provider is currently affecting payments for bank transfers. Stripe & PayPal payments are unaffected. We are awaiting a resolution and will update again as soon as we have further information.
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