Outage in Krystal
Longer than usual support response times
Resolved Minor
October 22, 2026 - Started 24 days ago
- Lasted 4 days
Incident Report
Summary AI Generated
Krystal experienced longer than usual support response times over approximately 4 days due to a surge in ticket volumes driven by critical PHP and NodeJS vulnerabilities. Support capacity was strained as customers sought assistance related to these security issues. Response times returned to normal once the elevated volume subsided.
We are currently experiencing higher than usual support volumes due to the critical PHP (CVE-2026-109618 / CVE-2026-109619) and NodeJS vulnerabilities (CVE-2026-105483, CVE-2026-106069, CVE-2026-111497). Please see our other status updates for further details on those.
We appreciate your patience and hope to get back to our usual prompt response times as soon as possible.
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MONITORING
24 days ago - at 10/22/2026 08:44AM
We are currently experiencing higher than usual support volumes due to the critical PHP (CVE-2026-109618 / CVE-2026-109619) and NodeJS vulnerabilities (CVE-2026-105483, CVE-2026-106069, CVE-2026-111497). Please see our other status updates for further details on those.
We appreciate your patience and hope to get back to our usual prompt response times as soon as possible.
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