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Outage in Kuali

Intermittent PDF Generation Failures

Resolved Minor
July 10, 2026 - Started 26 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Kuali experienced intermittent PDF generation failures lasting approximately 3.2 hours, affecting users in the United States (Oregon) and Canada (Montreal) regions. The issue was caused by an internal configuration change that disrupted communication between services. A fix was deployed to restore functionality, with failed documents automatically retried and associated notifications sent upon completion.

We are aware of an issue causing PDF documents to fail to generate consistently for some users. Our team is actively investigating the cause and working to restore normal functionality as quickly as possible. We will provide additional updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 07/10/2026 09:29PM

Our team has deployed a fix to resolve the intermittent PDF generation issues. Documents that encountered errors during processing will begin retrying automatically, and any associated notifications will be sent as expected once processing completes.

Our investigation indicates the issue was caused by an internal configuration change that disrupted communication between services. We are continuing to validate the root cause, but service has been restored.

IDENTIFIED 26 days ago - at 07/10/2026 08:43PM

We have identified the underlying cause of the intermittent PDF generation failures and are actively deploying a fix. Once the update is complete, queued PDF generation requests will resume. We appreciate your patience and will provide another update as soon as the deployment is complete.

INVESTIGATING 26 days ago - at 07/10/2026 08:07PM

We are continuing to investigate the issue affecting PDF generation. Our team is actively working to identify the root cause and restore consistent PDF generation as quickly as possible. We appreciate your patience and will share another update as soon as we have more information.

INVESTIGATING 26 days ago - at 07/10/2026 07:24PM

We are continuing to investigate the issue affecting PDF generation. Our team is actively working to identify the root cause and restore consistent PDF generation as quickly as possible. We appreciate your patience and will share another update as soon as we have more information.

INVESTIGATING 26 days ago - at 07/10/2026 06:51PM

We are continuing to investigate the issue affecting PDF generation. Our team is actively working to identify the root cause and restore consistent PDF generation as quickly as possible. We appreciate your patience and will share another update as soon as we have more information.

INVESTIGATING 26 days ago - at 07/10/2026 06:16PM

We are aware of an issue causing PDF documents to fail to generate consistently for some users. Our team is actively investigating the cause and working to restore normal functionality as quickly as possible. We will provide additional updates as soon as more information becomes available.

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