Outage in Kuali
Platform/Build - PDF Exports Failing in the US Environment
Resolved MinorIncident Report
Summary AI Generated
Browser-based PDF exports failed in Kuali's US (Oregon) environment for approximately 59 minutes, causing workflows that generate or attach PDFs to time out and move affected documents into an Error status. Engineers identified the root cause and deployed a fix, restoring PDF export functionality. A follow-up script is also being developed to remediate documents that were incorrectly placed into an Error status during the incident.
We are investigating an issue causing browser-based PDF exports to fail in the US environment. Workflows that generate or attach a PDF may time out after several minutes and move the affected document into an Error status. Notifications that do not include a PDF are not affected.
Components affected
Kuali United States (Oregon)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/27/2026 01:45PM
Our engineers have deployed a fix, and PDF exports now appear to be working as expected. They are also developing a script to address documents that entered an Error status because of the PDF generation issue. We will provide another update once that work is complete.
INVESTIGATING
9 days ago - at 07/27/2026 01:35PM
Our engineers believe they have identified the cause of the PDF export failures and are actively working to resolve the issue. We will provide another update as soon as additional information is available.
INVESTIGATING
9 days ago - at 07/27/2026 01:23PM
Our engineers are continuing to investigate the underlying cause of the PDF export failures in the US environment. We will provide another update as soon as more information is available.
INVESTIGATING
9 days ago - at 07/27/2026 12:48PM
We are investigating an issue causing browser-based PDF exports to fail in the US environment. Workflows that generate or attach a PDF may time out after several minutes and move the affected document into an Error status. Notifications that do not include a PDF are not affected.
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