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Outage in Kualo

Inbound DDoS Attack

Resolved Major
June 03, 2025 - Started 11 months ago - Lasted 2 days

Incident Report

Dear Clients,

The Romeo server is intermittently experiencing network connectivity issues at present which may be affecting your ability to access your hosted services.

This is due to an extensive Distributed Denial of Service (DDoS) attack directed at the server at present, which our team are working to mitigate.

We’re working to resolve this issue as quickly as possible, and we apologize for any inconvenience that this is causing.

Kind regards,

Kualo Support

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Latest Updates ( sorted recent to last )
11 months ago - at 06/03/2025 06:37PM

The DDoS attack targeting the Romeo server has now been largely mitigated. While mitigation remains in place and active, we are currently seeing normal service levels restored and no ongoing impact to hosted sites.

The nature of the attack required our team to continuously adapt our response to shifting patterns of malicious traffic. While access was intermittently available during the incident, many users experienced timeouts and degraded performance — particularly during the later stages.

This incident was not the result of any server or infrastructure fault, but a deliberate attempt to disrupt service. Our team has worked extensively behind the scenes to counter the attack and keep disruption to a minimum.

We’d like to thank all affected customers for your patience and understanding and apologise for the inconvenience that you have faced.

We’re continuing to monitor closely, but at this time, services appear stable.

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