Outage in Kushki

Intermitencia Card Processor Redeban (CO)

Resolved Minor

October 18, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Se observa un aumento de rechazos por "Rechazo General" y "BIN Inhabilitado", se procede a realizar escalamiento con el procesador para su validación.

Components affected

Kushki Redeban (CO)

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/18/2023 05:18PM

Se evidencia que los rechazos por “BIN inhabilitado” se detienen sobre las 11:16 am (GMT-5) y los de “Rechazo General” regresan a parámetros normales acorde a históricos. Se procede con el cierre del incidente.

MONITORING over 2 years ago - at 10/18/2023 04:37PM

Se evidencia aumento en la TA, adicional el procesador informa que la afectación se está viendo debido a unos BINes que procesa la adquirencia de Credibanco la cual está presentando inconvenientes.
Nos mantenemos en monitoreo, ante cualquier novedad estaremos informando oportunamente.

INVESTIGATING over 2 years ago - at 10/18/2023 04:13PM

Se observa un aumento de rechazos por "Rechazo General" y "BIN Inhabilitado", se procede a realizar escalamiento con el procesador para su validación.

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