Outage in Kushki

Intermitencia Card Processor Datafast (EC)

Resolved Major
December 21, 2024 - Started about 14 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

Se observa total rechazo por “Procesador Inalcanzable”, estamos escalado con el procesador para validar mayor detalle. Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.
Components affected
Kushki Datafast (EC)
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 12/21/2024 06:48PM

Se confirma estabilidad a nivel transaccional para Datafast (EC), del lado del procesador confirmó que el evento fue superado sin mayor detalle. Damos por cerrado el incidente.

MONITORING about 14 hours ago - at 12/21/2024 05:10PM

Se observa el ingreso de trx aprobadas a partir de las 12h01(GMT-5) se procedió a desactivar failover; por parte del procesador no se ha recibido avances al respecto.
Nos mantenemos en monitoreo por un tiempo más hasta confirmar estabilidad y cualquier novedad se informará de manera oportuna.

IDENTIFIED about 14 hours ago - at 12/21/2024 04:35PM

Por parte del procesador confirman que presentan un evento y ya están trabajando en ello.
Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

INVESTIGATING about 14 hours ago - at 12/21/2024 04:34PM

Se observa total rechazo por “Procesador Inalcanzable”, estamos escalado con el procesador para validar mayor detalle.
Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

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