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Outage in Kushki

Intermitencia Transfer Processor ACH/PSE (CO) - Banco Nequi

Resolved Minor
September 19, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Se evidencia un incremento de rechazos por el causal "NOT_AUTHORIZED" con el emisor. Se reporta el caso al procesador para sus respectivas validaciones. Se mantiene en monitoreo y cualquier novedad se informará oportunamente.
Components affected
Kushki ACH (CO)

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RESOLVED 4 days ago - at 09/19/2026 09:25AM

Se ha mantenido en monitoreo y se evidencia estabilidad para el emisor Banco Nequi. Adicionalmente los monitores relacionados a la intermitencia se encuentran estables, razón por la cual se procede con el cierre del presente caso.

INVESTIGATING 4 days ago - at 09/19/2026 07:57AM

Se evidencia un incremento de rechazos por el causal "NOT_AUTHORIZED" con el emisor. Se reporta el caso al procesador para sus respectivas validaciones.

Se mantiene en monitoreo y cualquier novedad se informará oportunamente.

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