US Cluster SSL Issue

This incident is resolved.

We'll provide a detailed explanation on this incident.

We are continuing to monitor for any further issues.

The issue has been resolved. It was caused by an SSL configuration with one of our cloud providers.

The outage impacted new API requests and metering ingestion but did not affect automatic billing operations such as invoicing or subscription automations.

We’re continuing to monitor for any potential side effects.

We’re currently experiencing a major outage that is affecting US clusters only.

Our EU clusters remain safe and fully operational.

The issue is related to SSL and one of our external providers. While we haven’t yet identified the exact root cause, our engineering team is fully engaged and working around the clock to resolve this.

We understand that this is impacting your production payment flow, and we sincerely apologize for the disruption. Rest assured, this is our top priority, and we’ll continue to keep you updated as we make progress.
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Thank you for your patience and understanding.