Outage in Lago
Degraded performance on our API
Resolved Minor
February 14, 2026 - Started 1 day ago
- Lasted about 1 hour
Incident Report
We are experiencing elevated error rate on our POST /api/v1/customers API endpoint. Our team is investigating and working to resolve this. We will provide updates as we learn more.
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 02/14/2026 08:47AM
We've deployed a fix and are monitoring the service to ensure that there is no further impact.
IDENTIFIED
1 day ago - at 02/14/2026 08:16AM
We are seeing an increase in errors on customer creation. The error is affecting customers with EU taxation.
We've identified the root cause. The European VAT number verification tool (https://ec.europa.eu/taxation_customs/vies/) we use in our EU Tax module is currently unavailable. Our application is built to gracefully handle errors from this service but the service is currently returning an undocumented and unexpected response.
We are preparing a fix for this issue.
INVESTIGATING
1 day ago - at 02/14/2026 07:55AM
We are experiencing elevated error rate on our POST /api/v1/customers API endpoint. Our team is investigating and working to resolve this. We will provide updates as we learn more.
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