Outage in LanSchool

Intermittent Connectivity Issue

Resolved Minor
August 21, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating reports of intermittent connectivity between student devices and LanSchool Air. Our engineering team is actively working to identify the root cause and restore full service. We expect to have an update soon. Thank you for your patience and understanding.
Components affected
LanSchool US Region - Socket Server Availability

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/22/2025 01:44AM

Our engineering team successfully implemented a fix, and all systems are now operating normally. If you continue to experience any issues or have questions, please contact our LanSchool Support Team for assistance.

MONITORING 3 months ago - at 08/21/2025 11:42PM

Our engineering team successfully implemented a fix, and we are monitoring the status of that change.

IDENTIFIED 3 months ago - at 08/21/2025 09:55PM

Our engineering team has identified the root cause of the intermittent connectivity issue between student devices and LanSchool Air. A fix is currently being implemented, and we will provide another update soon. Thank you for your continued patience.

INVESTIGATING 3 months ago - at 08/21/2025 08:37PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 08/21/2025 08:25PM

We are currently investigating reports of intermittent connectivity between student devices and LanSchool Air. Our engineering team is actively working to identify the root cause and restore full service. We expect to have an update soon.
Thank you for your patience and understanding.

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