Outage in Laserfiche

[US] - Workflow performance issue impacting some customers

Resolved Minor
August 19, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Some customers in the Laserfiche Cloud US region may be encountering an issue with slow Workflow performance. A change to the activity queuing mechanism has been deployed and we are monitoring the status. New workflow instances should be performant while previously queued up activities continue to get processed.
Components affected
Laserfiche Process Automation
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/20/2024 01:26AM

This incident has been resolved.

MONITORING about 1 month ago - at 08/19/2024 11:20PM

Additional resources have been provisioned and we are observing a steady reduction in the workflow backlog.

MONITORING about 1 month ago - at 08/19/2024 10:18PM

Some customers in the Laserfiche Cloud US region may be encountering an issue with slow Workflow performance. A change to the activity queuing mechanism has been deployed and we are monitoring the status. New workflow instances should be performant while previously queued up activities continue to get processed.

Latest Laserfiche outages

[US] - Users may experience degraded performance in Workflow business rule related activities - 16 days ago
[US] - Some customers may experience degraded performance when accessing their repository. - 23 days ago
[US] - Some customers may have been unable to access their repository or view folder content. - about 2 months ago
[EMEA] - Workflow instances may get stuck in an idle state - 2 months ago
[US] - Some customers may experience degraded performance when accessing their repository - 3 months ago

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