Outage in Laserfiche

[EMEA] - Workflow instances may get stuck in an idle state

Resolved Minor
July 25, 2024 - Started 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue in the Laserfiche Cloud EMEA region where Workflow instances may get stuck in an idle state when performing "Run Rule" activities or may not be able to properly report back a completion status when invoked by another process.
Components affected
Laserfiche Process Automation
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/25/2024 08:12PM

The issue has been resolved and Workflow functionality for new instances is restored. A recovery process for previously affected instances is in progress.

MONITORING 2 months ago - at 07/25/2024 04:29PM

Mitigation steps were performed to address the matter. We will continue to monitor the situation.

INVESTIGATING 2 months ago - at 07/25/2024 03:55PM

We are currently investigating an issue in the Laserfiche Cloud EMEA region where Workflow instances may get stuck in an idle state when performing "Run Rule" activities or may not be able to properly report back a completion status when invoked by another process.

Latest Laserfiche outages

[US] - Users may experience degraded performance in Workflow business rule related activities - 16 days ago
[US] - Some customers may experience degraded performance when accessing their repository. - 23 days ago
[US] - Workflow performance issue impacting some customers - about 1 month ago
[US] - Some customers may have been unable to access their repository or view folder content. - about 2 months ago
[US] - Some customers may experience degraded performance when accessing their repository - 3 months ago

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