Outage in LastPass

LastPass - Investigating reports of empty vaults

Resolved Minor
November 18, 2024 - Started 23 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are actively investigating reports that some LastPass customers may be experiencing empty vaults upon login. Be assured that data has not been lost from vaults. Customer Care is able to address the issue so users regain visibility to their data. Our engineers are working to identify the root cause of this issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 11/18/2024 07:00PM

We have confirmed that the issue has been resolved.We will conduct an internal review of this issue to help prevent or minimize future recurrence. Thank you for your patience and understanding during this process. If you encounter any further issues, please don’t hesitate to reach out to our support team.

MONITORING 23 days ago - at 11/18/2024 06:26PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

If you are experiencing what appears to be an empty vault upon login:
1. Log out of your LastPass account from your LastPass extension or web Vault (lastpass.com).
2. Log back in to your LastPass account using your LastPass browser extension or web Vault (lastpass.com)
3. Your Vault data should appear again.

MONITORING 23 days ago - at 11/18/2024 05:50PM

Our engineers have resolved the issue and are currently verifying that all services are fully operational. We will continue to monitor the situation and provide a final update soon.

If you are experiencing what appears to be an empty vault upon login:
1. Log out of your LastPass account from your LastPass extension or web Vault (lastpass.com).
2. Log back in to your LastPass account using your LastPass browser extension or web Vault (lastpass.com)
3. Your Vault data should appear again.

MONITORING 23 days ago - at 11/18/2024 05:14PM

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 23 days ago - at 11/18/2024 05:11PM

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

INVESTIGATING 23 days ago - at 11/18/2024 04:52PM

We are actively investigating reports that some LastPass customers may be experiencing empty vaults upon login. Be assured that data has not been lost from vaults. Customer Care is able to address the issue so users regain visibility to their data. Our engineers are working to identify the root cause of this issue and will provide another update shortly.

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