Outage in LastPass

LastPass - Issue with Premium and Families Subscription Purchases

Resolved Minor
May 02, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We have detected an issue affecting the ability for new customers to purchase our Premium and Families subscriptions. Existing customers are not affected. Our engineers are working to resolve the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 05/02/2025 10:27AM

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

INVESTIGATING 5 days ago - at 05/02/2025 09:38AM

We have detected an issue affecting the ability for new customers to purchase our Premium and Families subscriptions. Existing customers are not affected.

Our engineers are working to resolve the issue and will provide another update shortly.

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