Outage in Later

Scheduled Instagram content is failing to Auto-Publish

Resolved Major
September 11, 2024 - Started about 2 months ago - Lasted about 23 hours
Official incident page

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Outage Details

Our team received several alerts around content scheduled to Auto-Publish to Instagram overnight failing to publish and are currently investigating the root cause of this. Impacted posts have been found to appear with the following error in Later Social: 'Error message from Instagram: (#2) Service temporarily unavailable'. In the interim, scheduled content can be scheduled to publish via Notification as this method is unaffected. Further information will be shared as our team learns more.
Components affected
Later Instagram Publishing
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/12/2024 12:09PM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 09/11/2024 04:04PM

We've been continuing to monitor this issue and have seen several other Third-Party Developers reporting the same behaviour to Meta. From reviewing various reports as well as cross-referencing Later's publishing logs, it appears that only Carousel Posts scheduled to Auto-Publish to Instagram are impacted by this API issue.

Single-Image posts and Reels should be able to continue Auto-publishing without issue.

We're currently awaiting an update from Meta on this issue and will update as more information is available.

INVESTIGATING about 2 months ago - at 09/11/2024 01:09PM

Our team received several alerts around content scheduled to Auto-Publish to Instagram overnight failing to publish and are currently investigating the root cause of this. Impacted posts have been found to appear with the following error in Later Social: 'Error message from Instagram: (#2) Service temporarily unavailable'.

In the interim, scheduled content can be scheduled to publish via Notification as this method is unaffected.

Further information will be shared as our team learns more.

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