Lattice's automated review cycle scheduling system failed to advance review cycle states or send reminder notifications from Thursday, August 6th through Monday, August 10th, affecting all review cycles on automated timelines. The issue was identified and a fix implemented, after which all missed state updates and notifications were processed and delivered. Full resolution was confirmed within approximately 4.4 hours of the incident being reported.
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All delayed review cycle state updates and notifications have now been sent. Automated review schedules are operating on time.
Lattice is currently processing all missed review cycle state updates and notifications. Review cycles will be moved to the proper intended status and reminder notifications will be sent for all scheduled events between Thursday, August 6th and today.
Our team has identified the underlying root cause and are implementing a fix. All missed review cycle state changes will be made and associated notifications will be delivered.
Lattice is experiencing a disruption in automated review cycle schedules. All review cycles on an automated timeline have not moved their state forward and automated reminders have not sent since Thursday.
Our team is actively working to identify the underlying root cause and implement a solution.
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