Outage in LeanData
Bookit Partial Server Outage
Resolved Minor
September 16, 2026 - Started 19 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
Between 1:10 AM and 7:42 AM PT, an upstream Salesforce service disruption caused elevated errors across LeanData's BookIt for Forms, BookIt Links, BookIt Handoff, and Routing for a subset of orgs. The disruption severed Salesforce connections and did not self-resolve, requiring manual Salesforce re-authorization for each affected org. LeanData's team identified impacted customers and contacted them directly to complete re-authorization and restore service.
We are aware of an issue causing elevated errors in BookIt for Forms, BookIt Links, and BookIt Handoff starting at 1:10 AM PT, caused by an upstream service disruption that interrupted Salesforce connections for a subset of orgs.
New errors stopped at 7:42 AM PT. Affected orgs require a Salesforce re-authorization to restore the connection, this does not resolve on its own. Our team is working through the affected list and will reach out directly to impacted customers.
We will provide the next update by 11:00 AM PT or sooner if additional information becomes available.
Thank you for your patience as we work to restore full service.
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MONITORING
19 days ago - at 09/16/2026 07:02PM
Duration: 1:10 AM PT - 7:42AM PT
Products: BookIt for Forms, BookIt Links, BookIt Handoff, and Routing
An upstream Salesforce service disruption interrupted Salesforce connections for a subset of orgs
Affected orgs require a Salesforce re-authorization to restore the connection, this does not resolve on its own. Our team is working through the affected list and contacting impacted customers directly.
INVESTIGATING
19 days ago - at 09/16/2026 05:30PM
We are aware of an issue causing elevated errors in BookIt for Forms, BookIt Links, and BookIt Handoff starting at 1:10 AM PT, caused by an upstream service disruption that interrupted Salesforce connections for a subset of orgs.
New errors stopped at 7:42 AM PT. Affected orgs require a Salesforce re-authorization to restore the connection, this does not resolve on its own. Our team is working through the affected list and will reach out directly to impacted customers.
We will provide the next update by 11:00 AM PT or sooner if additional information becomes available.
Thank you for your patience as we work to restore full service.
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