Outage in Leap Event Technology

Partial Outage

Resolved Minor

October 20, 2025 - Started 4 months ago - Lasted about 22 hours
Official incident page

Incident Report

An outage with our cloud provider is causing degraded performance on the system including but not limited to sending emails and loading files for some pages.

Components affected

Leap Event Technology Conventions Leap Event Technology Patron Management Leap Event Technology Admin Leap Event Technology Customer Pages Leap Event Technology Activations - Admin Leap Event Technology Admin Leap Event Technology Customer Pages Leap Event Technology Admin Leap Event Technology Mobile CMS Leap Event Technology Customer Pages Leap Event Technology Activations - Public API Leap Event Technology Activations - Onsite Web Leap Event Technology Activations - Public Site

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/21/2025 01:27PM

As of 6:53 PM EDT last night we reported full recovery.

MONITORING 4 months ago - at 10/20/2025 09:04PM

Application errors have largely subsided. Engineering will continue to monitor as cloud services catch up.

IDENTIFIED 4 months ago - at 10/20/2025 04:08PM

An outage with our cloud provider is causing degraded performance on the system including but not limited to sending emails and loading files for some pages.

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