Possible Issue impacting AWS in US-West-2 (OR)

As of 13:00 UTC, we are calling this issue resolved. AWS systems are recovering and Learnosity authoring has been unaffected for 50 minutes.

Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required.

Please reach out if you have any questions or concerns.

At 12:30 UTC, AWS reported that they identified and corrected the issue, and that recovery is continuing.

Learnosity Support and Systems Engineering teams will monitor the issue for a further 30 minutes, and will follow on with an update and resolution as soon as possible.

As of 11:02 UTC, Learnosity started seeing monitor alerts of short-lived, intermittent timeouts when accessing the Learnosity author site. No other functionality was affected, and Learnosity alerts ceased at 11:11 UTC.

At 11:40 UTC, AWS reported degraded service in US-West-2 (OR). At 11:56 UTC, AWS reported their systems were recovering.

Learnosity Support and Systems Engineering teams are continuing to actively monitor the issue, and will follow on with an update and resolution as soon as possible.

We are aware of an ongoing AWS issue affecting the US-West-2 (OR) region, which may cause intermittent connectivity issues when accessing the Learnosity Authoring environment. We are actively monitoring the situation and will provide updates as they become available. At this time, impact to Learnosity customers is brief and intermittent and limited to authoring. Assessments, and other APIs, are behaving normally.

Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.