Investigating possible issues with scoring in US-East-1

As of 21:45 UTC, Enhanced Math Scoring question type responses are scoring normally in the US-East-1 region, all APIs are functioning normally, and we are closing this incident.

Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required.

Please reach out if you have any questions or concerns.

As of 20:45 UTC, we've improved the handling of initial EMS scoring requests and retries and will now enter a 60-minute monitoring phase. All APIs continue to function normally.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

As of 19:30 UTC, we've confirmed this to be a sporadic problem with scoring of three enhanced math question types only. These scoring attempts succeed on retry and no other APIs are affected.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

As of 18:30 UTC, all APIs remain operational and we are monitoring scoring efficiency.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

As of 17:00 UTC, we are currently investigating minor intermittent issues with scoring in the US-East-1 region.

Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.